Privacy Policy

Your privacy matters to us. Here's how we handle your information.

Last updated: 15 June 2026

At Kasturi Travels, we are committed to protecting your privacy. This policy explains what information we collect, how we use it, and the choices you have.

1. Information We Collect

When you book a ride or create an account with Kasturi Travels, we collect information you provide directly, including your name, email address, phone number, pickup and drop-off locations, and travel preferences.

We also collect payment information through our payment gateway partner (Razorpay). We do not store your complete card or banking details on our servers — these are handled securely by Razorpay in compliance with PCI-DSS standards.

2. How We Use Your Information

To process and manage your bookings and payments.
To assign drivers and vehicles and coordinate your journey.
To send booking confirmations, trip updates, and ride-completion follow-ups via email and WhatsApp.
To respond to your enquiries and provide customer support.
To improve our services and your overall experience with us.

3. Sharing of Information

We share your trip details (name, contact number, pickup/drop locations) with the driver assigned to your booking so they can serve you. We do not sell your personal information to third parties.

We may share information with service providers who help us operate our business — such as our payment gateway (Razorpay), email service (Resend), and mapping provider (Google Maps) — strictly to the extent needed to deliver our services.

4. Cookies & Analytics

Our website uses essential cookies to keep you signed in and to remember your booking session. We may use analytics tools to understand how visitors use our site so we can improve it.

5. Data Security

We implement industry-standard security measures to protect your personal data against unauthorised access, alteration, or disclosure. Access to your information is restricted to authorised staff who need it to perform their duties.

6. Your Rights

You may request access to, correction of, or deletion of your personal information at any time by contacting us. You may also unsubscribe from non-essential communications.

7. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised "Last updated" date.